Returns + Exchanges

Delivery

We offer fast and reliable shipping across Tunisia and select international locations. Orders are typically processed within 1-2 business days and delivered within 3-7 business days, depending on your location. You will receive a tracking number once your order ships, so you can monitor its progress. Shipping fees and delivery times may vary based on the chosen shipping method.

Returns

At Éclat Pure, your satisfaction is our priority. If you are not completely happy with your purchase, you may return eligible products within 14 days of receiving your order. To qualify for a return, items must be unused, unopened, and in their original packaging. Please contact our customer support team to start the return process. Once we receive and inspect the returned items, we will process your refund or exchange promptly. Please note that return shipping costs may apply unless the return is due to a defect or error on our part.

Help

Need assistance? Our dedicated customer support team is here to help you with any questions or concerns. Whether it’s about products, orders, returns, or anything else, feel free to reach out to us via email, phone, or live chat. We’re committed to providing you with prompt and friendly service.